Refund policy

30-day returns

You may request a return within 30 days of delivery. Items must be unworn, unwashed and in their original condition, with all tags attached. You may try items on indoors to check the fit.

Start a return

Email hello@stonevalewear.com with your order number and the items you would like to return. Please contact us before sending anything back so we can confirm eligibility and provide the correct return instructions and address.

Return postage

Customers pay return postage for changes of mind or fit. If an item arrives faulty, damaged or incorrect, contact us with your order number and photos so we can arrange a resolution at our expense. We do not charge a restocking fee.

Refunds

Once your return arrives, we will inspect it and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Original shipping charges are not refundable for changes of mind or fit. Faulty or incorrect orders will be resolved without return-shipping costs to you. If an approved refund has not arrived, contact hello@stonevalewear.com with your order number.

Exchanges

For another size or color, contact us first to check availability. We can help you arrange a return and a separate replacement order.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or dispatch.